Refund Policy

1. General Principle

Khmer Digital sells digital products that are revealed and consumed immediately upon delivery. Due to the nature of digital goods, all sales are generally final once a Digital Product has been revealed to the buyer.

However, we are committed to fair resolution. We will process refunds in the specific circumstances described below.

2. When Refunds Are Granted

A refund will be issued if all of the following conditions are met:

• Invalid or non-functional product: the Digital Product (e.g., license key, account credentials) does not work as described at the time of delivery, and the seller cannot provide a valid replacement within 24 hours.
• Wrong item delivered: the delivered item is materially different from the product listed (e.g., wrong region, wrong software version, wrong account type).
• Duplicate payment: our payment records confirm that the buyer was charged twice for the same order.
• Non-delivery after confirmed payment: payment was confirmed by our system but the inventory was not allocated or revealed due to a platform error.
• Dispute filed within 72 hours: the buyer opens a dispute within 72 hours of the product reveal timestamp. Late disputes will not be accepted.

3. When Refunds Are Not Granted

Refunds will not be issued in the following situations:

• The buyer changed their mind after the Digital Product was revealed.
• The product was incompatible with the buyer's system and the listing clearly described the product's region, requirements, or limitations.
• The buyer used, shared, or attempted to use the Digital Product before raising a dispute.
• The buyer provided false evidence (e.g., manipulated screenshots of a product not working).
• The dispute was filed more than 72 hours after the reveal timestamp.
• The product worked at time of delivery but later became invalid due to the buyer's actions or third-party changes (e.g., buyer violated the software's own terms of service).
• The buyer initiated a bank chargeback without first completing our dispute resolution process.

4. How to Request a Refund / Open a Dispute

1. Navigate to My Orders and find the relevant order.
2. Click “Open Dispute” and clearly describe the issue, including evidence (e.g., screenshots of the error or invalid product).
3. Our support team will review your dispute within 2–5 business days.
4. We may contact the seller for their response. Both parties are expected to cooperate.
5. A final resolution will be communicated via in-platform notification and email.

If you cannot access the dispute form, contact us directly at sattyphap@gmail.com with your order ID and issue description.

5. Refund Processing

• Approved refunds will be returned to the buyer via the same payment method used for the original purchase, where technically possible.
• Processing time depends on the payment provider but is typically 3–10 business daysafter approval.
• The corresponding seller's platform ledger will be debited for the refund amount plus any associated commission that was previously credited.
• Khmer Digital does not absorb refund costs for seller-caused issues (invalid inventory, wrong products). Sellers are financially responsible for their product quality.

6. Chargebacks

Initiating a bank chargeback or payment dispute before completing our internal dispute resolution process is a violation of our Terms of Service and may result in:

• Immediate account suspension pending investigation.
• Forfeiture of any pending platform balance.
• Reporting of fraudulent chargebacks to payment providers.

If a chargeback is filed after we have already resolved a dispute in the buyer's favour and issued a refund, we reserve the right to pursue recovery of the duplicated refund.

7. Seller Responsibility

• Sellers are responsible for ensuring all inventory items are valid, functional, and accurately described at the time of listing and delivery.
• Uploading invalid, expired, revoked, or duplicate inventory is a material breach of the Seller Agreement and may result in suspension and financial liability.
• Repeated refund claims against a seller's products will be investigated. Sellers with excessive invalid inventory rates may be suspended or permanently banned.

8. Contact

For refund questions or to report an issue: